Refund policy

Returns & Exchanges

All items in our store are made to order — each piece is crafted individually for you after your order is placed. For this reason, we are unable to accept returns, exchanges, or cancellations due to personal preference, sizing issues, or ordering errors. Please carefully review the product details, materials, sizing, and lead time before placing your order.

If your item arrives with a manufacturing defect, or if you receive an item different from what you ordered, please contact us at info@antica-nine.com within 7 days of receipt with photos clearly showing the issue. We will review each case and respond with an appropriate resolution, which may include repair, exchange, or refund.

Please do not send any items to our address without prior authorization. Return shipping instructions will be provided individually after your inquiry is received.

If you need to update your delivery address after placing an order, please contact us before your item is shipped. Any costs related to re-delivery, re-routing, or forwarding after shipment will be the responsibility of the customer.